How To Flash Safaricom Neon Ray And Fix Boot mode/Stuck On Fastboot Issues

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First, if you are in Kenya, Kenya’s number one mobile service provider Safaricom Kenya introduced Neon smartphones at affordable prices in a move to entice Kenyans into their very own mobile network. These phones are always single SIM smartphones where users are always obliged to use only the Safaricom line. Their smartphones are always locked to only one SIM card which is their own. Well, we understand it is business and as you and I both know, no one likes competition. Well, Safaricom has, besides Neon Ray, introduced some other Neon smartphones like the Neon Nova, Neon Storm, Neon Kicka, and VFD 320 smartphones. But ever since the introduction of Neon Ray, customers have been facing a whole load of issues associated with software issues. The most unfortunate thing is that the warrant doesn’t cover software issues and even when you take them back, you are sure of getting no help.

Today I am going to show you How to Flash Safaricom Neon Ray and Fix Boot mode/Stuck on Fastboot Issues. Mostly with this phone, the most common or if I may say “notorious” issues you will face with Safaricom Neon Ray smartphone is Boot loop issues, the phone may get stuck on “Fastboot” Mode or just hangs on the logo. There are two methods on How to Fix Safaricom Neon Ray Boot mode/Stuck on Fastboot Issues:

Methods on How to Fix Safaricom Neon Ray Boot mode/Stuck on Fastboot Issues

  • Hard reset

Now, remember when you buy any phone from the shop, it is considered new and unused as it just comes from the factory. The moment you buy the phone and start using it, installing apps, sharing files, and filling up the phone’s internal storage with files, some files, and programs usually corrupt your phone’s memory. Also sometimes making the system updates (OTA) usually might end up to software issues as a result of a bad update. If you find your phone stuck on boot mode or any other issues, the first step is to try and do a hard reset. Some issues might be solved by just doing a hard reset. If your Safaricom Neon Ray is having any of these issues, the first step is to perform a hard reset. If it doesn’t help and the hanging or the Fastboot mode still lingers, proceed to the next method.

  • Flash a new ROM/ Firmware

Flashing a new ROM is usually the last solution. Our mobile phone operates on an operating system composed of different partitions. When your phone is stuck on the boot logo, then it means the boot partition is erroneous thus you need to flash a new Rom. Now in this article, I am going to show you How to Fix Safaricom Neon Ray Boot mode/Stuck on Fastboot Issues. This method is very effective and will surely help solve your problem.

Also Read: How to Remove FRP on Safaricom VFD 320 Using Miracle Box with DA File

How to Flash Safaricom Neon Ray Firmware File to solve Boot mode/Stuck on Fastboot Issues

Now, just like I said earlier on, there are two methods to fix the Boot mode or Fastboot problem on Safaricom Neon Ray smartphone. The first one involves performing a hard reset. If by doing that still the issue isn’t solved, then, this method is the one you are to use to fix your smartphone. For you to carry out this method there are a number of requirements you will need to have. They are as below:

Also see: How to Exit Test Mode on Windows 10 PC


  1. Windows computer/Laptop
  2. Safaricom Neon Ray firmware (Depending on which version is your phone)
  3. Research Download tool (I recommend R19)
  4. Technical mobile flashing skills.

Procedure on How to Flash Safaricom Neon Ray and Fix Boot mode/Stuck on Fastboot Issues

Step 1

The very first step on how to Flash Safaricom Neon Ray and Fix Boot mode/Stuck on Fastboot Issues is to first get the Safaricom Neon Ray firmware file. You should first consider which version is your Neon Ray smartphone. To verify which version it is, remove the back cover, remover the battery and check underneath the battery. Find and download the firmware file and unzip/extract it to a specific folder on your Windows PC. You should see the Pac. File included.

C:\Users\MR. ABALA\Pictures\safaricom nr 1.JPG

Step 2

Now, after you have downloaded your Safaricom Neon Ray firmware file, Download SPD Upgrade Tool R19 and extract it on your computer. You can try and use another different version but if you run into problems, switch to R19 which is the recommended version to flash this file on Safaricom Neon Ray. Open the extracted folder and run the Upgrade Download application as shown below.

C:\Users\MR. ABALA\Pictures\safaricom nr 2.JPG

Step 3

After launching Upgrade Download Tool or SPD Upgrade Download tool, it is now time to load the firmware file on the tool. Click on the first gear icon on the Dashboard.

C:\Users\MR. ABALA\Pictures\safaricom nr 3.JPG

Navigate to the folder where you extracted your Safaricom Neon Ray flash file and load the PAC file by clicking on the Pac. File and then the OPEN button as shown below.

C:\Users\MR. ABALA\Pictures\safaricom nr 4.JPG

Wait and be patient as the firmware gets loaded on your flash tool.

Step 4

After your firmware is loaded on the Upgrade Download tool, now it is time to start flashing the software on the phone. Click on the PLAY button on the dashboard. Switch off your Neon Ray, or simply remove the battery and place it back. Hold the boot keys that are both volume up and down buttons. Connect the phone to the computer using your USB data cable. After you hear the connection sound, flashing will begin immediately. Now release the buttons and put your phone on a stable surface far from interruptions. There is also an article I did on How to Fix “Official Binaries are allowed to be flashed” error on Samsung A30 smartphone. You can check it out later.

C:\Users\MR. ABALA\Pictures\neon ray.PNG

Let the file be flashed on your phone and don’t interrupt or disconnect the phone during the process. After all the partitions are flashed, you will see PASSED on the dashboard as shown below.

C:\Users\MR. ABALA\Pictures\Capture.PNG

Step 5

After you see the last partition finished and the word PASSED under progress, now disconnect your phone from the computer. Since it is still in boot mode, open the back cover, remove the battery and place it back. Power on the phone, wait until it comes on, it might take some time but you will need to be patient. Complete the startup settings and your Safaricom Neon Ray smartphone will be flashed and fixed, ready to be used. That is the procedure on How to Flash Safaricom Neon Ray and Fix Boot mode/Stuck on Fastboot Issues.


For you to flash your phone, you need to have some technical skills in mobile phone flashing. If you are not, take your phone to a mobile phone repair technician. WARNING! Flashing your phone at your own risk! Flashing your phone might damage it of result in other software issues. If your phone is still under warrant, flashing it will void your warranty. But if you carry out this procedure well and follow the highlighted process, everything should be fine.


By the time of publication of this article, I have not yet uploaded the file for Neon Ray smartphone. But very soon I am going to upload and share the link. The file is a paid version but supports multiple versions of Neon Ray. Version 04, ver05, and ver06. Thank you, guys. If you have a query or any inquiry, kindly leave it in the comments section or you can contact us on social media handles provided on this site. Thank you and see you again in the next article.

George Abala
I am a tech enthusiast with a passion for all things mobile phones, computers, software, games, and general technology tricks, tweaks & Mods. I pride in sharing this knowledge through blogging.