A few years ago, AI was just a buzzword for a lot of small business owners. We vaguely understood the concept, but it didn’t seem like something that would have too much of an impact on our day to day lives. Now, AI is everywhere.
From our online shopping to our cars, we’re coming into contact with and utilising AI several times a day. This is why it’s so important that business owners start to understand just what it is that AI tech is doing for us, and how we can start to use it.
AI Is Changing Our Security
One of the big talking points throughout the pandemic was the rise in cybercrime. From vulnerable grandparents to big corporations, it seemed like no one was safe from online criminals. Well, one of the big forces in protecting us from any attacks in future is AI security tech. AI can spot threats before we can, whether they’re in suspicious emails or malware-loaded websites.
AI Is Changing Our Time Management
This point might seem a little obvious, but its impact really cannot be overstated. AI technology massively streamlines business, and it saves us all a huge amount of time. All those repetitive tasks that used to rely on someone taking the time to go through and get them done can now be completed far quicker and with greater accuracy by AI programmes. As the tech becomes more and more intuitive, this will only become more important.
AI Is Changing The Way We Work
Following on from the point above, one of the main concerns about AI is that it is replacing the need for an actual person. After all, when you’re making a complaint, for example, you want to know that there’s someone on the end of the line rather than an automated programme.
But what we’re actually seeing is that people are developing new skills by using this AI software and working in tandem with it. Digital marketing is a great example of this, as AI software can whittle down a list of targets for host sites and teach marketers more about what it is that they should be looking for. If you want to learn more about the myriad ways that AI is changing the way we work, then it may be worth enrolling in some study time. An AI course can teach you about how we’ve got to this point and what’s going to come next.
AI Is Changing Our Customer Service
More often than not, when you click through to a website, you’ll be greeted with a little customer service window asking how it can help you. This is one of the most commonly used forms of simple AI and it is having a massive impact on customer service. It cuts out the need to navigate through endless pages to find what you’re looking for, and it can connect you to a real person if needed.
For business owners, an AI chatbot directly leads to customers spending more time on your site and becoming engaged with your content. For everyone else, they’re proving to be incredibly useful. They’re even helping with mental health.
All of these benefits and more are the reason why every business should be exploring
integrating AI into its corporate strategy.
